Frequently Asked Questions
Here you will find our most frequently asked questions. Visit our Privacy Policy, Return Policy and Shipping & Taxes pages on the left for customer service information. Please contact us if you require additional information.


What is Profound Beauty’s mission statement?

Profound Beauty is committed to delivering state-of-art hair care products, utilizing the most innovative technologies available. Everything we do personalizes the beauty experience and encourages individual style.

What are the benefits of personalized beauty?

When products are personalized according to your individual characteristics and needs, a superior beauty result is achieved. Profound Beauty created an innovative, personalized assortment of products using a proprietary technology that is adaptable to each person’s specific hair needs. Thanks to our Find Your Routine ™ consultation you no longer need to wonder which shampoo, conditioner and styling products are right for you. Dry, oily, fine, coarse, color treated, curly or straight – we all have unique combinations, so why be forced to choose which one to treat? Only Profound Beauty can address any or all of these traits to provide your personalized hair solution. When used consistently, the result will always be Truly Healthy™ hair and a superior beauty result.

How do I know which products to use?

To determine your Personalized Profound Beauty assortment, please Find Your Routine ™.

Do you test on animals?

No, Profound Beauty products are not tested on animals.

How do I get a list of ingredients for Profound Beauty products?

Please contact us and we will provide ingredient listings for our products.

My Password is not working / I forgot my password

Please remember that your password is case-sensitive.
If you still cannot sign in to your account or forgot your password, click here to request a new one.
An email will automatically be sent to you with your new password.

Why am I not receiving my Profound Beauty emails?

The emails may have been delivered to your junk mail folder. To ensure that your Profound Beauty emails do not get delivered to your junk mail folder, please add the following address to your address book: enews@profoundbeauty.com.