Frequently Asked Questions
Here you will find our most frequently asked questions. Visit our Privacy Policy, Return Policy and Shipping & Taxes pages on the left for customer service information. Please contact us if you require additional information.


What is Profound Beauty’s mission statement?

Profound Beauty is committed to delivering state-of-art hair care products, utilizing the most innovative technologies available. Everything we do personalizes the beauty experience and encourages individual style.

Do you test on animals?

No, Profound Beauty products are not tested on animals.

How do I get a list of ingredients for Profound Beauty products?

Please contact us and we will provide ingredient listings for our products.

My Password is not working / I forgot my password

Please remember that your password is case-sensitive.
If you still cannot sign in to your account or forgot your password, click here to request a new one.
An email will automatically be sent to you with your new password.

How do I check the status of my order?

To check the current status of your order, you can use our Order Status Finder. Registered users can also check their current and past orders in my account > order history.

Why am I not receiving my Profound Beauty emails?

The emails may have been delivered to your junk mail folder. To ensure that your Profound Beauty emails do not get delivered to your junk mail folder, please add the following address to your address book: enews@profoundbeauty.com.